Unacceptable Behavior
The following shall be considered a non-exhaustive list of unacceptable behavior at any CAI-hosted events and programs that may subject a participant to removal:
  • Harassment, intimidation, slander, defamation, or discrimination in any form.
  • Coercion based upon a position as a board member, committee member or any position of influence
  • Physical or verbal abuse, lewd or threatening conduct of or towards any attendee, speaker, volunteer, exhibitor, staff member, service provider, or other individual.
  • Examples of unacceptable behavior include, but are not limited to, bullying, verbal comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion, national origin, inappropriate use of nudity and/or sexual images in public spaces or in presentations, or threatening or stalking any attendee, speaker, volunteer, exhibitor, staff member, service provider, or other meeting guest.
  • Disruption of presentations at sessions, in the exhibit hall, or at other events organized by CAI at the event or meeting venue, hotels, or other CAI-contracted facilities.
CAI has zero tolerance for any form of discrimination or harassment, including but not limited to sexual harassment by participants or our staff at our events. If you experience harassment or hear of any incidents of unacceptable behavior, CAI asks that you inform the Chapter Executive Director so that we can take the appropriate action.

CAI reserves the right to take any action deemed to be necessary and appropriate, including immediate removal from the event without warning or refund, in response to any incident of unacceptable behavior, and to censure, suspend, expel and to terminate member participation at CAI events for any violations of this policy.
Chapter Code of Conduct
In order to promote high standards of conduct and ethics, and to promote respect and professionalism among members, the chapter Board of Directors has adopted this Code of Conduct and encourages all members and attendees at chapter functions to comply with this code.
  1. Chapter members and attendees at chapter functions are expected to maintain high standards of conduct and treat fellow attendees, participants, sponsors, exhibitors and speakers with respect at all chapter functions and meetings.
  2. Chapter members and attendees at chapter functions will address each other with respect even in circumstances of disagreement.
  3. Attendees will act with the highest ethical standards, recognizing that whenever competitors within an industry gather, appropriate care must be exercised to ensure that violations of anti-trust laws do not occur. All participants in any chapter function or meeting should avoid any collusive practices or discussions. Collusion is an agreement to restrain trade and most usually is evidenced in the following anti-trust violations: product boycott, restrictive market allocations, refusal to deal with a third party, and price restraining activities. There need not be written or verbal agreements to restrain trade. Conversation regarding any of these sensitive areas may be construed as implicit violations.
  4. Chapter members and attendees at chapter functions are discouraged from making inaccurate or misleading representations or statements to current or potential clients, or disparaging statements about fellow members, competitors, attendees, or CAI.
  5. Chapter members and attendees at chapter functions are encouraged to be aware of and avoid any real or apparent conflicts of interest in performing their duties and obligations and to promptly disclose any such conflicts.
  6. The chapter encourages members to refrain from criticizing peers and/or competitors or their business practices and to maintain a healthy and professional relationship with other members of the chapter and industry at large.
  7. Members with any CAI professional certification or designation are expected to honor their oath to abide by CAI’s Professional Code of Ethics or other code of conduct associated with such designation. Any chapter member or attendee at a chapter function who believes a member with a CAI designation may have violated the CAI Code of Ethics is encouraged to report such violation to the national office.
  8. Chapter members and attendees at chapter functions shall meet all financial obligations of participation in various chapter activities and functions in a timely fashion and according to any terms listed on chapter invoices.
  9. Violations of this code may be grounds for the chapter Board of Directors to designate a chapter member as “not in good standing,” and to be afforded the loss of rights and privileges that accompany such designation. Under the chapter by-laws, the chapter Board of Directors has the power to suspend members for nonpayment of dues, fees, assessments and other financial obligations to the Chapter.
  10. Complaints regarding alleged violations of this code of conduct may be made only by a member of the CAI Greater Houston Chapter. Notices of alleged violations other than those raised during an event must be in writing, signed by the member making the complaint and submitted to the President  of the chapter in care of the chapter office. The Executive Director shall report the violation to the executive committee, which shall have sole authority to investigate the complaint and administer due process within a reasonable period of time. The executive committee will report its findings and a recommendation for action on the complaint to the chapter board of directors. The chapter board of directors will accept or reject the recommendation of the executive committee and the chapter president shall notify the parties involved as to the actions taken by the chapter board.
Alcohol and Illegal Substances
At some CAI events and programs, alcoholic beverages may be served to those who are of legal age. CAI expects participants at our events to drink responsibly and in compliance with all federal, state and local laws. CAI and the event hosts and event staff shall have the right to deny service to participants for any reason, and may require a participant to leave the event at the discretion of either CAI or the event host.
Attendance at CAI events authorizes CAI to use photographs or video of the event for promotional purposes, which may include attendees’ images, To opt out please contact the chapter office.
Attendee Lists
CAI may share attendee registration lists with program sponsors. To remove your information from these lists, please notify the chapter office.

Our exhibitors and sponsors spend a lot of money to participate in the annual Tradeshow. CAI has a no-tolerance policy regarding suitcasing, which describes the practice of non-exhibiting companies or individuals soliciting sales or sales leads on the Tradeshow floor, in any session or networking reception, or anywhere within the event venue during CAI‘s annual Tradeshow. Interpretation of what constitutes suitcasing is at the sole discretion of CAI‘s Board of Directors. Violators of these policies will be removed from the event and risk being prohibited from exhibiting at a future Tradeshow.

Diversity, Equity and Inclusion
The Greater Houston Chapter of the Community Associations Institute is committed to making diversity, equity, and inclusion a core aspect in our membership, on our staffs, and within the community association housing model at large. We firmly believe in the unique strengths of every individual and that diversity makes organizations more successful and communities more fulfilling. By actively cultivating diversity, we benefit from a vastly richer mix of ideas, perspectives, and life experiences that expand our thinking and our possibilities. We strive to foster a culture of discovery, innovation, and service as we continue to focus on our mission to build better communities.